Return Policy

We offer a 30 day return policy for unopened items. Due to the nature of these products, items must be unopened and in original condition for returns. There is a NO RETURN policy on opened items.

To be eligible for a return, your items must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, please call us at (866) 551-8487 before sending the products back to us. To complete your return, we require a receipt or proof of purchase. The customer will be responsible for return shipping.

If the return is due to our error or a product defect, we will be responsible for the return shipping. All returned items must be unopened.

Do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@myvites.com or call us at (866) 551-8487.

Exchanges

We only replace items if they are defective or damaged. If you have received a damaged or defective product, send us an email at info@myvites.com or call us at (866) 551-8487 for instructions on returning it.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping, please consider using a trackable shipping service or purchasing shipping insurance. The shipping carrier is responsible for the package until it arrives at our office.

Need help?

Contact us at info@myvites.com or call us (866) 551-8487 for questions related to refunds and returns.